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Gold 114.597 Silver 1.645 Palladium 35.219 Platinum 45.074 0:00

General Terms and Conditions

ARTICLE 1: DEFINITIONS

In these terms and conditions, the following definitions apply:
  • Cooling-off period: the period within which the consumer may exercise his right of withdrawal;
  • Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  • Day: calendar day;
  • Continuous transaction: a distance contract relating to a series of products, the delivery and/or acceptance obligation of which is spread over time;
  • Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a manner that allows for future consultation and unaltered reproduction of the stored information;
  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period; 
  • Distance contract: an agreement in which, within the framework of a system organized by MM Numismatics for the distance sale of products, exclusively one or more techniques for distance communication are used up to and including the conclusion of the agreement;
  • Technique for distance communication: a means that can be used to conclude an agreement without the consumer and the entrepreneur being simultaneously present in the same space.

ARTICLE 2: IDENTITY OF THE ENTREPRENEUR

Name of entrepreneur: MM Numismatics

Registered address: Dorpsstraat 100, 1713HL OBDAM

Email address: info@mmnumis.com

VAT identification number: NL869162305B01

Telephone number: +31 (0)6 -3049 6961 (T. Termaat) • +31 (0)6 - 2428 6505 (R. Otter)

Chamber of Commerce number: 99857960

ARTICLE 3: APPLICABILITY

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer
  2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, they shall be sent free of charge as soon as possible upon request of the consumer before the distance contract is concluded.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a manner that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it shall be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge upon request of the consumer electronically or in another manner.

ARTICLE 4: THE OFFER

  1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
  3. Every offer contains such information that it is clear to the consumer what the rights and obligations are that are associated with the acceptance of the offer. This concerns in particular:
  • the price including taxes;
  • any delivery costs;
  • the manner in which the agreement will be concluded and which actions are required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery and execution of the agreement;
  • the term for acceptance of the offer, or the term for honoring the price; 
  • any other languages ​​in which, besides Dutch, the agreement may be concluded.

ARTICLE 5: THE AGREEMENT

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set out therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures for this purpose.
  4. The entrepreneur may – within legal frameworks – ascertain whether the consumer can meet his payment obligations, as well as all those facts and factors that are relevant for responsibly entering into the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request with justification or to attach special conditions to its execution.
  5. Together with the product, the entrepreneur shall provide the consumer with the following information, in writing or in such a manner that it can be stored by the consumer in an accessible way on a durable data carrier:
  • the visiting address of the entrepreneur's establishment where the consumer can submit complaints;
  • the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • information regarding warranties and existing after-purchase service;
  • the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;

ARTICLE 6: RIGHT OF WITHDRAWAL

  1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of seven days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
  2. During the cooling-off period, the consumer shall handle the product and packaging with care. He shall only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

ARTICLE 7: COSTS IN CASE OF WITHDRAWAL

  1. If the consumer exercises his right of withdrawal, he shall bear at most the costs of return shipment. The method of return shipment must be at least equivalent to the outbound shipment. 
  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than fourteen days after the return or cancellation.

ARTICLE 8: THE PRICE

  1. The prices of the products offered may be changed.
  2. The prices stated in the product offer include (non-refundable) VAT.

ARTICLE 9: DELIVERY AND EXECUTION

  1. The entrepreneur shall exercise the greatest possible care in receiving and executing orders for products.
  2. The place of delivery is the address that the consumer has provided to the entrepreneur.
  3. Subject to what is stated regarding this in Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders with due speed but no later than within seven days, unless a longer delivery period has been agreed upon. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified thereof no later than two days after placing the order. In that case, the consumer has the right to dissolve the agreement without cost.
  4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than within fourteen days after dissolution. 
  5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative known to the entrepreneur, unless expressly agreed otherwise.

ARTICLE 10: PAYMENT

  1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 48 hours after the order has been placed.
  2. The consumer has the duty to report any inaccuracies in provided or stated payment details to the entrepreneur without delay.
  3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs previously disclosed to the consumer.

ARTICLE 11: COMPLAINTS PROCEDURE

  1. Complaints regarding the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
  2. Complaints submitted to the entrepreneur will be answered within a period of fourteen days, calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the fourteen-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
  3. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

ARTICLE 12: DISPUTES

  1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.
  2. Disputes between the consumer and the entrepreneur regarding the formation or execution of agreements concerning products to be supplied or supplied by the entrepreneur may, subject to the provisions set out below, be submitted by both the consumer and the entrepreneur to the Webshop Disputes Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).
  3. A dispute will only be considered by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
  4. The dispute must be submitted in writing to the Disputes Committee no later than three months after the dispute arose.
  5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to do so, the consumer must state in writing, within five weeks of a written request to that effect made by the entrepreneur, whether he also wishes to do so or whether he wishes to have the dispute handled by the competent court. If the entrepreneur does not receive the consumer's choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
  6. The Disputes Committee shall issue a ruling subject to the conditions set out in the regulations of the Disputes Committee. The decisions of the Disputes Committee shall be made by way of binding advice.
  7. The Disputes Committee shall not handle a dispute, or shall cease handling it, if the entrepreneur has been granted a suspension of payments, has become bankrupt, or has actually ceased his business activities, before a dispute has been heard by the committee at a hearing and a final ruling has been issued. 
  8. If, in addition to the Webshop Disputes Committee, another recognized disputes committee affiliated with the Foundation for Consumer Disputes Committees (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Webshop Disputes Committee shall have exclusive jurisdiction for disputes primarily concerning the method of distance selling. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid shall have jurisdiction.

ARTICLE 13: SUPPLEMENTARY OR DEVIATING PROVISIONS

Supplementary provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a manner that they can be stored by the consumer in an accessible way on a durable data carrier.